Refund policy

We accept returns and exchanges. 

Your return must reach us within 14 days from the date of delivery with a valid Reference Number.

 

Condition of item(s)
Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!

 

Exclusions and Exceptions

We reserve the right of refusal to accept any returns and exchanges. Acceptance of returns and exchanges are limited to the following reasons:

(a) Wrong items, colors or sizes sent

(b) Damaged items

 

Reimbursement & Processing Time
After your return's been confirmed, you'll be issued a store credit equivalent to the purchase price of each returned item. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Your return will be processed within 5-7 business days from when we receive it.

 

How do I Return my Order

Ninja Van ($4 per return trip) - We will arrange the returns and cost will be charged to you

Contact Us

Please email us at askjellybeankids@gmail.com quoting your receipt number and we will provide the return details